Developing the Strategy
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Developing a Customer Focused Strategy
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System’s thinking approach to strategic planning
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Mission, values and vision statements, Customer
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Value Proposition
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Strategic priorities and strategies explained
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What is the difference between strategic plan and business plan?
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Develop Strategy Maps for your Strategy
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Link strategic objectives across the four Balanced Scorecard objectives
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Examples of great strategy maps from the private and public sector
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Strategic themes: a new framework for organizing strategy maps and strategy implementation
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Developing the Balanced
Scorecard Framework
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Develop Balanced Scorecards and Strategic Initiatives for your Strategy
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Selecting Balanced Scorecard Objectives, Measures and Targets
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Put the strategy into action with Strategic
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Initiatives
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Select portfolios of strategic initiatives by theme
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Use theme teams to organize the implementation of strategic initiatives
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Driving Organizational Synergies
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Align Organizational Units to Achieve Corporate Synergies
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Defining the corporate value proposition
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Achieving vertical and horizontal alignment among business units
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Cross-organisational alignment with external
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stakeholders
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Departmental and Divisional Scorecards Development
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Align Employees to the Strategy
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Communicating strategy to employees
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Aligning employee objectives to strategic priorities
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Designing employee incentive plans linked to business
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unit’s strategic priorities
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Identifying strategic job families necessary for strategy execution
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Achieving Organizational Excellence
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Link Strategy to Operational Excellence
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Aligning quality and continuous improvement programs to strategic objectives
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Developing and deploying operational dashboards to drive
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continuous improvement
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Leverage technology infrastructure – IT as a strategic partner
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Automation of the Balanced Scorecard – when is the balanced scorecard software necessary
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Review and Monitor Strategy Implementation
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Operational review meetings
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Strategy review meetings
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Monitoring and guiding strategy implementation
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Making mid-course corrections in strategy execution
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Evaluate the Strategy
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Testing the causal linkages in your strategy: when are you implementing a bad strategy well versus implementing poorly a good strategy?
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Sustaining High Performance over the long term - The Two Strategic Enablers
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Create the new Strategy Management Office
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Performing and synchronizing the multiple strategy execution processes
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What are the specific roles of the Strategy Management
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Officer?
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What is the recommended reporting structure?
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Leading Transformational Change
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What is “Leadership”? How does “Leadership” differ from “Management”?
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Leading transformational strategic change versus incremental, operational changes
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The Strategic Change Agenda: Creating the roadmap for change
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