Performance Growth Consultants :: International Balanced Scorecard Certification Master Class

The 5 day international Balanced Scorecard Certification Master Class is based on the materials and concept developed by Drs. Robert Kaplan and David Norton will set you and your organization on the path to breakthrough performance results.

It practical approach is designed to create a unique and memorable experience for participants that will provide a strong practical base knowledge of the Balanced Scorecard that gets beyond the theory.

Learning outcome	Topic and subtopic	Learning Objectives
Developing the Strategy	Developing a Customer Focused Strategy	System’s thinking approach to strategic planning Mission, values and vision statements, Customer Value Proposition Strategic priorities and strategies explained What is the difference between strategic plan and business plan?
Developing the Strategy	Develop Strategy Maps for your Strategy	Link strategic objectives across the four Balanced Scorecard objectives Examples of great strategy maps from the private and public sector Strategic themes: a new framework for organizing strategy maps and strategy implementation
Developing the Balanced Scorecard Framework	Develop Balanced Scorecards and Strategic Initiatives for your Strategy	Selecting Balanced Scorecard Objectives, Measures and Targets Put the strategy into action with Strategic Initiatives Select portfolios of strategic initiatives by theme Use theme teams to organize the implementation of strategic initiatives
Driving Organizational Synergies	Align Organizational Units to Achieve Corporate Synergies	Defining the corporate value proposition Achieving vertical and horizontal alignment among business units Cross-organisational alignment with external stakeholders Departmental and Divisional Scorecards Development
Driving Organizational Synergies	Align Employees to the Strategy	Communicating strategy to employees Aligning employee objectives to strategic priorities Designing employee incentive plans linked to business unit’s strategic priorities Identifying strategic job families necessary for strategy execution
Achieving Organizational Excellence	Link Strategy to Operational Excellence	Aligning quality and continuous improvement programs to strategic objectives Developing and deploying operational dashboards to drive continuous improvement Leverage technology infrastructure – IT as a strategic partner Automation of the Balanced Scorecard – when is the balanced scorecard software necessary
	Review and Monitor Strategy Implementation	Operational review meetings Strategy review meetings Monitoring and guiding strategy implementation Making mid-course corrections in strategy execution
	Evaluate the Strategy	Testing the causal linkages in your strategy: when are you implementing a bad strategy well versus implementing poorly a good strategy?
Sustaining High Performance over the long term - The Two Strategic Enablers	Create the new Strategy Management Office	Performing and synchronizing the multiple strategy execution processes What are the specific roles of the Strategy Management Officer? What is the recommended reporting structure?
	Leading Transformational Change	What is “Leadership”? How does “Leadership” differ from “Management”? Leading transformational strategic change versus incremental, operational changes The Strategic Change Agenda: Creating the roadmap for change